Have you ever had a dispute with an online merchant after ordering a particular product that didn’t live up to your expectation? If the answer is yes, then you must read the following Purchase Guard review.
Today, many people are buying products or getting services online. In fact, the e-commerce industry is already worth more than $3 billion per year, and that’s only for retail. By 2021, this segment will further grow to nearly $5 billion.
In spite of the ease of buying almost anything, issues can still surface. Online disputes usually occur for several reasons:
- Lack of communication or response for queries and concerns from the owners or the company’s customer representatives.
- Non-conformity to the agreement, which means you receive products and services you didn’t buy in the first place
- Non-delivery of goods, which means the product ordered wasn’t actually delivered for some reason.
- Fraud such as when the product doesn’t match what appeared on the product description’s page.
- Poor or hard-to-understand return (or refund) policies.
There’s no doubt settling a dispute online by yourselves can be stressful. It’s not unusual to find yourself having to deal with it for days or even weeks. Worse, in some cases, you may end up losing your faith on the merchant, the bank or card issuer (if you’re using a credit card), or both.
What if you have the option to relieve yourself of this burden and let the experts take over? That’s exactly the purpose of Purchase-guard.com.
What Is Purchase Guard?
Purchase Guard is a mediation service that helps you settle online disputes. It has a network of professional negotiators and subject-matter experts, each of whom acts as the middle man between online buyers and merchants.
Let’s be clear – Purchase Guard is not some kind of automated software. These are real people talking on behalf of you to the merchant so that both parties can come up with a win-win solution with the least amount of stress on your end.
How Does the Process Work?
The process is simple and easy to understand:
- First, go to purchase-guard.com and click “Sign up.” Don’t worry, it’s free.
- Fill out all the information needed, such as your name, email address, and phone number. You need the last one mainly since the system will have to send an invite code there.
- Input the invite code.
- File your dispute. Provide as many details as you can to support your complaint, and add documents if necessary.
- Let the Purchase Guard representatives handle the rest.
Usually, it takes about two days after you filed your dispute before the negotiations can happen, but Purchase Guard assures its clients it won’t stop until they are satisfied with the outcome (as well as the merchant). As the client, you have the option to reject dispute resolution proposals.
Why Use Third-Party Services Such as Purchase Guard Instead of Dealing Directly with the Bank or Card Issuer?
There are plenty of reasons why it’s better to work with Purchase Guard instead of dealing directly with your merchant or even your bank during online disputes:
- You Have Professionals Helping You Out
These representatives have made settling online disputes their bread and butter. Not only are they experts, but they are also highly experienced since they do this on a daily basis. They are already exposed to a wide variety of concerns, causes of arguments, and have enough experience in finding the right solution to satisfy both sides.
Online merchants are also less likely to ignore your complaint when they know you have professionals working with and for you.
- You Can Give Yourself Some Peace of Mind
Disputes are always emotionally charged, and this can take your mind and self away from other productive activities. By letting the experts take over, you can refocus your energies on other things worthwhile, and give yourself a break from all the drama.
- You Can Avoid Getting a Harsh Penalty from the Bank
Sometimes when you want to settle disputes online fast, you call your bank and ask for a chargeback. In other words, it means you are telling the card issuer to reverse the payments made. In the process, it holds the funds you had already paid from the business until both parties settle it.
It may sound well and good, but chargebacks are a controversial issue because some buyers abuse it (yes, quite many actually). If the merchant fights such chargeback, the bank may end up considering your dispute as fraud, and you can lose your credit card and tarnish your name.
Third-party services, such as PG, have dedicated experts who can find the best possible resolution to your problem. It may not always be the simplest one, but it will probably be the most effective and safe one there is (and fair to both sides).